It was a quick turnaround from accepting the job offer and my first day at Brightec. I had few expectations other than being keen to get involved and to determine how my skills and experience could be utilised to assist this promising tech agency.
So should I have been pleasantly surprised when I arrived on a rainy Tuesday morning, that Brightec applied a thoughtful approach when onboarding new employees?
Well, I probably shouldn’t have, but I was!
My desk was already set up, neatly placed onboarding documents; 'Beginning Well' and further documents explaining agile at Brightec (let’s be realistic, every ‘Agile’ organisation is a hybrid). I was also given a reading list of carefully selected business books, a Brightec notebook, pens, a bag of Haribo, posh chocolates, a welcome card signed by every member of the team (adorable), and a beautiful bouquet of bright, sunny flowers.
This certainly went above and beyond my expectations. These seemingly minor gestures go a long way and plant a seed that creates a lasting impression. Brightec is incredibly considerate and conscious of first impressions with its staff - my key thoughts were:
- Treat others how you would like to be treated
- Relax, productivity does not need to be stressful
- We are excited to have you and want you to trust us and our process
I realised these principles must also be key to Brightec building client relationships - I was excited!
Happy employee equation
Focus at Brightec is delivering quality products, not quantity. Brightec is invested in its employees and work-life balance is an actuality and not an idealisation that is held over employees' heads like a proverbial carrot. At the core, Brightec believes;
Happy employees = good work + happy clients
This simple equation is often overlooked or forgotten when faced with the pressures of day-to-day operations. I should note that Brightec does not have an in-house Human Resource employee, so onboarding is a shared task. Anyone responsible for the onboarding and hiring of employees should take note that you need to carve out time to make new employees feel welcome.
The employee/employer relationship is a mutually beneficial one. We are all busy, but first impressions are everything in a competitive sector. Lack of consideration when onboarding a new employee can lead to mistrust, feelings of being undervalued, confusion, and questioning why they even accepted the offer. I have not felt any of these, large pat on the back for Brightec! And thank you team, I'm thrilled to have this opportunity to work with this truly unique, boutique agency.