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Support and maintenance

App maintenance and support services that keep your app competitive

Technology moves quickly, updates are inevitable, and issues can arise over time. Our app maintenance and support services help your app meet the evolving needs of your customers for the best chance at long-term success.

We support and maintain apps post-release; taking swift action and providing fast resolutions that keep business moving forward.

App maintenance and support by Brightec

We want your app to be popular with and trusted by your customers. . Our support and maintenance services help ensure it delivers great results. Here’s what’s included:

Maintenance and support icons depicting; app monitoring, bug fixes, version updates and troubleshooting.

App monitoring

Alert system that immediately notifies us if there’s a crash on an app so that we can take action. If there’s a problem we are informed what it is, its severity, how many users are affected, and other details so that we can act fast to get your app back up and running.

Bug fixes

Identify any bugs or glitches in the app and implement fixes. This is also known as ‘corrective maintenance’ and is an opportunity for us to enhance the smooth functionality of your app so that your users don’t face any problems when interacting with it.

Version updates

Ensure your app and any third party integrations are up-to-date. We maintain your app so that it stays compatible with the latest softwares and runs smoothly and securely across various platforms and devices.

Troubleshooting

Monitor app performance to identify any issues in the user process and resolve these. The digital landscape is constantly changing, which means there are new challenges cropping up all the time. App troubleshooting ensures we’re aware of these issues and can identify them quickly to take action.

App optimisation

Optimise the app’s code to enhance performance and maintain competitiveness. The aim of app optimisation is to make your app work better for users because a well-performing app converts users into customers.

New features

Add new features and improve existing ones to keep meeting users’ needs. Apps are not stagnant, they should continually evolve to stay relevant to users. Adding new features lets you address users’ needs and provide valuable in-app solutions.

Maintenance and support icons depicting; app optimisation, new features, security updates, audit involvement, ongoing technical support.

Security updates

Keep the app fully secure and protected against threats. Whether your app deals with financial data such as pension information and payment details or it holds personal information about your users, security updates keep this vital information protected.

Audit involvement

Resolving any security risks or concerns that become apparent during your audit of the app. Whether you carry out your own testing internally or you hire a third-party Pen Testing company, we can address any issues that arise from these tests and make the relevant improvements.

Ongoing technical support

Provide technical support to ensure the health, safety, and longevity of your app. The technological landscape changes rapidly. So, you can’t simply release an app and leave it be. Our team provides ongoing technical support that keeps your app at the top of its game.

Maintenance vs support: what’s the difference?

We believe (and know from experience) that app support and maintenance are crucial for ensuring the long-term success of your application. However, although these terms are often used interchangeably, they each have very specific roles:

App Maintenance: maintaining an application involves focusing on solutions that keep the app stable, operating smoothly, and evolving seamlessly alongside your changing business needs. App maintenance involves tasks such as bug fixing, security upgrades, and feature optimisation, to name a few.

App Support: the primary focus of app support is to troubleshoot. This means uncovering issues with the app that are negatively affecting the user experience and addressing these.

The benefits of app maintenance and support

App support and maintenance are crucial for the continued success of your application. Here are just a few of the benefits:

An illustration of paper plane inflight depicting a happy, supported journey of a customer.

Relevancy

We make sure your app is meeting users’ needs and adapting to their changing wants and expectations.

Reduced downtime

We resolve any app issues swiftly to reduce downtime and prevent costly interruptions to your business operations.

Cost efficiency

We protect your business against time-sensitive actions such as Apple updates and SSL certificates, responding quickly so that deadlines are met and you don’t face preventable app faults or breakages.

Improved performance

We maintain your app to ensure it’s performing at its best. This boosts the user’s experience and keeps your app performing well in a highly competitive market.

Enhanced security

We maintain your app to keep it secure, protecting against threats and vulnerabilities and safeguarding the information stored within.

Regular updates

We keep your app up-to-date to ensure it performs well, stays secure, and works smoothly across the latest operating systems and devices.

Detailed reporting

We track the progress of your app and work to keep the app’s crash stability above 99.5%, sharing all this information with you in reports so that you can see how things are performing.

Why choose Brightec?

We have been working in the app development industry for over 10 years. Our app maintenance and support services give you access to our highly skilled team who are committed to finding the best solution for your needs.

We don’t believe in a one-size-fits-all approach. Our solutions are tailored to the needs of each client, allowing us to offer bespoke support that makes a real difference. Working closely with you and your team, we will yield great results for your app and your business.

Contact us

Whether we have developed your app or you’ve had an app built by someone else, our support and maintenance services are a worthwhile investment. Get in touch to find out how we can support you.